NOTE: bug reports, feature requests and/or asking for support will be called "ticket" or "tickets".
There are two ways for opening a ticket. Read everything carefuly before reporting anything.
Check the Common rules documentation.
Before opening a ticket it must be discussed over the development mailist. The
email addres to send any email to that mailist is
~firstname.lastname@example.org. After discussing the problem, a ticket
will be opened at the todo tracker.
If you need help to compose the bug report, a template is provided to help you add all the information needed. You can take a look at email template.
NOTE: I never ask for the email or the password of the account. If anyone asks you for that information, do not give it away!.